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Information On How to Report Security Issues

Targus is committed to the security and privacy of our customers and the ongoing stability of our products and services. We maintain strong processes for managing and responding to reports regarding product security and user privacy.

We encourage all individuals and organizations to report identified or suspected vulnerabilities in any Targus product or service.

Reporting a Security Vulnerability

To report a potential security or privacy issue, contact Targus at Docksupportemea@targus.com Reports must include:

  • The product model and software version
  • A detailed description of the identified or suspected vulnerability

Targus will acknowledge receipt of the report within 15 business days

Responsible Reporting Guidelines

All parties submitting vulnerability reports are expected to:

 

  1. Comply with all applicable laws and regulations.
  2. Base all reports on the latest released firmware.
  3. Use the dedicated channel (Docksupportemea@targus.com) for submitting reports.
  4. Adhere to data protection best practices and avoid actions that compromise the privacy or security of Targus’s users, employees, agents, services, or systems.
  5. Refrain from disclosing any information about the vulnerability to third parties prior to an agreed-upon disclosure date.

 

Please note that Targus does not operate a vulnerability bounty program at this time.

How Targus Deals with Vulnerabilities

Targus actively encourages customers, vendors, independent researchers, and security organizations to report any potential vulnerabilities to our security team. In addition to reviewing submitted reports, Targus proactively monitors the broader security community, vulnerability repositories, and industry security websites to identify risks as early as possible.

When a vulnerability is reported, our process includes:

 

  1. Awareness and Receipt: Targus’s security team reviews all reports as soon as they are received. We aim to acknowledge receipt of your report within 15 business days.
  2. Verification: Together with our product team, we carry out a thorough preliminary analysis and validation to determine the validity, severity, and potential impact of the vulnerability. We may reach out to the reporter to request additional details, if needed.
  3. Remediation: Once a vulnerability is confirmed, Targus develops and implements an appropriate remediation plan. Most issues are addressed within 90 days, though particularly complex cases may require extra time. We provide ongoing updates as progress is made.
  4. Notification: Targus will issue a security advisory when one or more of the following conditions are met:
  • The vulnerability is rated CRITICAL by the Targus security team and we have completed our response process, with effective mitigation or solutions available for customers.
  • The vulnerability has been actively exploited or is likely to increase security risk or public concern for Targus customers. In such cases, Targus will expedite the release of a security bulletin, which may include a full firmware patch or an emergency fix.

 

Security Update Support Period

Targus is committed to supporting security updates for our products as specified below. The Support Period for Targus components is actively maintained, considering security updates from May 2025 to May 2028.

*This list is regularly updated and subject to change without notice.

Models: APS813UK

Firmware Version: 4.0.18

Product Description: Miralogic PMD with UK Plug

Statement of Compliance: Download Document