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In just a few steps, you can file a return for your order placed on Targus.com.

FAQs about returning your Targus Purchase

30-day Returns

Targus wants you to be delighted with every item you purchase. However, we understand that not every purchase works out which is why we offer a 30-day (from ship date) money back guarantee on all uk.Targus.com orders. See details below.

Warranty Claims

For all warranty claims please contact our customer support team directly. Be sure to review our warranty policy before submitting your claim.

Returns Period Extended For Christmas

Targus wants you to be delighted with every item you purchase. However, we understand that not every purchase works out, and for extra peace of mind when buying Christmas gifts you now have until the 18th January 2023 to return any unwanted gifts when purchased between now and the 18th December on uk.Targus.com. After this period we will revert back to a 30-day money back guarantee. See details below.

Warranty Claims

For all warranty claims please contact our customer support team directly. Be sure to review our warranty policy before submitting your claim.


Return Policy FAQ

How does the return process work?

              1.  
              2. 1. Login to your account or look up your order using the order number and email used to place the order.
                2. Make a note of your order number (starting with 260613) and the SKU codes and quantities of the products you wish to return - you will need these to complete your return request.
              3. 3. Click on the 'Start my Return' button above and complete the form.
                4. Once your return request is submitted, our team will review your request and may ask you for more information, such as your order confirmation, shipping details, or product photos.
                5. If our team approves your return request, you will receive an email with return instructions. Follow the instructions and ship the item(s) back to the designated location.
                6. If the item(s) is received and found to be in new and unused condition, a refund will be issued and confirmed via email.


When will I receive my refund?


Once we receive the returned item(s) please allow 10-14 business days for your refund to be processed. Remember, items must be in new, unused condition with the original packaging to be eligible for a full refund.

Can I return an item purchased on one of Targus’ regional websites (e.g. us.targus.com)?


We are unable to process returns for our other regional websites. To request a return, please visit the Targus regional website from which you originally placed the order. Return policies may vary by region.

Can I return a product if it was purchased from another website or retailer?


Targus only accepts returns of items purchased directly from uk.Targus.com. If you purchased a Targus product from another website or retailer, please contact them directly and follow their return policies. Return policies will vary by retailer.

I received an item as a gift. How can I return it?


Items ordered on uk.Targus.com may only be returned with the original order confirmation and access to the email used to place the order.

Can I return my gift certificate?


Gift certificates are final sale items and cannot be returned.

How does the return process work?


              1. 1. Login to your account or look up your order using the order number and email used to place the order.
                2. Make a note of your order number (starting with 260613) and the SKU codes and quantities of the products you wish to return - you will need these to complete your return request.
              2. 3. Click on the 'Start my Return' button above and complete the form.
                4. Once your return request is submitted, our team will review your request and may ask you for more information, such as your order confirmation, shipping details, or product photos.
                5. If our team approves your return request, you will receive an email with return instructions. Follow the instructions and ship the item(s) back to the designated location.
                6. If the item(s) is received and found to be in new and unused condition, a refund will be issued and confirmed via email.

When will I receive my refund?


Once we receive the returned item(s) please allow 10-14 business days for your refund to be processed. Remember, items must be in new, unused condition with the original packaging to be eligible for a full refund.

Can I return an item purchased on one of Targus’ regional websites (e.g. us.targus.com)?


We are unable to process returns for our other regional websites. To request a return, please visit the Targus regional website from which you originally placed the order. Return policies may vary by region.

Can I return a product if it was purchased from another website or retailer?


Targus only accepts returns of items purchased directly from uk.Targus.com. If you purchased a Targus product from another website or retailer, please contact them directly and follow their return policies. Return policies will vary by retailer.

I received an item as a gift. How can I return it?


Items ordered on uk.Targus.com may only be returned with the original order confirmation and access to the email used to place the order.

Can I return my gift certificate?


Gift certificates are final sale items and cannot be returned.


Additional Return Information

 

Return Window

Items ordered from uk.Targus.com are eligible for return within 30 days of the original shipment date. All return requests must be submitted and approved within this 30 day window.

Return Request Rejection and Approval

After you submit your return request, our team will review it and may ask for additional information such as product pictures, receipts, and shipping labels. Although most return requests are approved, Targus reserves the right to reject return requests at our discretion. Common rejection reasons include, but are not limited to, insufficient documentation to verify the order, or product use.

Unauthorised Returns

Returns received without authorisation may be returned to the sender or, at Targus’ discretion, a 20% restocking fee will be deducted from the refund.

Item Condition

Items must be returned in new, unused condition with the original packaging to be eligible for a full refund. In addition, privacy screens and screen protectors must be returned in original and unopened packaging to be eligible for a refund. Targus may issue partial refunds at our discretion.

Shipping Costs

Any shipping costs associated with your original uk.Targus.com order may not be refundable. In addition, return shipping costs are the responsibility of the customer and will not be reimbursed or covered by Targus unless otherwise stated by an authorised representative of Targus. Targus is not responsible for lost or undelivered returns.

Return Costs

Customers returning products would be required to arrange and pay for the shipping back to our returns partner in the UK. Costs would vary depending on the service and carrier selected by the customer, and the location being shipped from. In some instances Targus would arrange and pay for the returns, but these would be assessed individually based on specific circumstances.

 

 

Return Window

Items ordered from uk.Targus.com are eligible for return within 30 days of the original shipment date. All return requests must be submitted and approved within this 30 day window.

Return Request Rejection and Approval

After you submit your return request, our team will review it and may ask for additional information such as product pictures, receipts, and shipping labels. Although most return requests are approved, Targus reserves the right to reject return requests at our discretion. Common rejection reasons include, but are not limited to, insufficient documentation to verify the order, or product use.

Unauthorised Returns

Returns received without authorisation may be returned to the sender or, at Targus’ discretion, a 20% restocking fee will be deducted from the refund.

Item Condition

Items must be returned in new, unused condition with the original packaging to be eligible for a full refund. In addition, privacy screens and screen protectors must be returned in original and unopened packaging to be eligible for a refund. Targus may issue partial refunds at our discretion.

Shipping Costs

Any shipping costs associated with your original uk.Targus.com order may not be refundable. In addition, return shipping costs are the responsibility of the customer and will not be reimbursed or covered by Targus unless otherwise stated by an authorised representative of Targus. Targus is not responsible for lost or undelivered returns.

Return Costs

Customers returning products would be required to arrange and pay for the shipping back to our returns partner in the UK. Costs would vary depending on the service and carrier selected by the customer, and the location being shipped from. In some instances Targus would arrange and pay for the returns, but these would be assessed individually based on specific circumstances.

 

Refund Information

Refunds

All refunds will be issued to the original form of payment. Items purchased on promotion (free shipping, student discount, etc.) will only be eligible for refund up to the purchase price paid at the original time of order. Any applicable charges or fees will be deducted from the final refund amount.

Final Sale Items

All items designated as “All Sales Final” on uk.Targus.com are not eligible to be returned for refund, credit or exchange.

Free Items with Purchase

If your uk.Targus.com order included a free item or gift with your purchase, this item must be included in the return. If the free item is not included in the return or is returned in damaged condition Targus may deduct the retail value of the free item from any potential refund.

Refunds

All refunds will be issued to the original form of payment. Items purchased on promotion (free shipping, student discount, etc.) will only be eligible for refund up to the purchase price paid at the original time of order. Any applicable charges or fees will be deducted from the final refund amount.

Final Sale Items

All items designated as “All Sales Final” on uk.Targus.com are not eligible to be returned for refund, credit or exchange.

Free Items with Purchase

If your uk.Targus.com order included a free item or gift with your purchase, this item must be included in the return. If the free item is not included in the return or is returned in damaged condition Targus may deduct the retail value of the free item from any potential refund.


This return policy applies to orders on uk.targus.com only.
Targus reserves the right to modify this return policy at any time without notice.