Frequently Asked Questions
Frequently Asked Questions
Bags and Cases
How do I know if my laptop will fit in your bag?
Our laptop bags are available in a range of sizes. They can often fit laptops from 12” to 17” and many bags can accommodate different laptop sizes due to their multi-fit cradle. Measurements are based on your laptop’s screen size and can be found in the individual product descriptions.
Do the laptop bags have tablet pockets?
Many of our laptop bags feature a dedicated compartment for tablets up to 12.9” that offers specialised protection while in transit. Check the product description to ensure your desired bag has a specified tablet compartment.
Are Targus products shockproof?
We design our bags and cases to offer the ultimate standard in device protection. Many tablet cases feature military-grade drop protection. In addition, many of our bags feature high-density foam padding as part of our SafePort® Air System, which will keep your laptop secure during sudden drops. Bags are also equipped with our DOME Shock Dispersion foam that disperses pressure away from your device and protects your laptop screen. Your devices should be transported with care, but our protection systems provide optimal safety to protect your products against life’s little mishaps.
How do I get the maximum protection for my tablet?
Many of our cases offer military grade 4' drop testing (MIL-STD 810G)* and IP54 Certification Requirements** for dust and water resistance. However, our Rugged collection definitely offers the maximum protection for your device.
*As tested by an independent third party applying MIL-STD-810G, Method 516.6, Procedure IV.
**Meets Ingress Protection Level 54 for dust and water resistance as tested by an independent third party laboratory applying IEC standard TBD 60529.
Do the docking stations have USB ports?
Yes! Our USB docking stations come with up to five USB ports, and many other models have three or more that can accomodate USB A-2.0 and 3.0 and USB-C.
Do the docking stations have laptop chargers?
A power deliver docking station allows you to charge laptops and peripherals in one convenient location.
Can the docking stations be used as a laptop stand?
If a docking station comes with ergonomic wedge design, it can be used as a laptop stand. These can also be identified by the ridged texture on top shown in the product photos.
What Kinds of Accessories Do You Sell?
In our accessories collection, you will find:
- Cable Locks
- Cables & Adapters
- Cooling Pads
- Keyboards & Mice
- Power Adapters
- Power Tips
- Privacy Screens
- Screen Protectors
- Stylus Pens & Other Tablet Accessories
- USB Hubs
- Wireless Presenters
Use our Accessory Finder to shop specific accessories for your device.
Are there certain brands that your bags, cases and accessories are compatible with?
While our laptop bags are designed to carry any laptop, we also offer bags customised to Chromebooks and Dell laptops. Bags are designed within a specific range of sizes, rather than for a specific brand.
For tablet cases, we can accommodate any iPad since the iPad 2, as well as Samsung Galaxy Tab A and Galaxy Tab S4 in specific models.
What brands are the docking stations compatible with?
Our docking stations are compatible with Android™, Chrome OS, Linux, Mac OS® and Windows® operating systems.
How Can I Find Accessories That Are Compatible with My Specific Device?
Enter the name of your device on our Accessory Finder tool. A drop-down menu will provide supported models of your device. Select device model to see compatible Power Accessories, Privacy Screens and Cable Locks.
How Do I Know Which iPad I Have?
Targus has a page to help you work out which model your iPad is, found here. On the back and bottom of your iPad, you can find the model number along with more information. Look up your model number on our reference table to determine which type and generation of iPad you have. Then, navigate to “Shop by Device” for accessories that will fit your iPad.
Do I need an account to purchase a Targus product?
We have an account system to serve you better. In your account, you are able to view your order history and manage your address details all in one place. To create an account, click on My Account and then select Create Account. If you’d prefer a quicker checkout process, you can complete your purchase without creating an account.
Shipping and Returns
Where Do You Ship?
If you purchase from the UK site, we only ship to addresses in the United Kingdom. To purchase Targus products in other countries, go to our international page and select your country.
How Long Does Shipping Take?
During the current transition period of the UK leaving the European Union, the whole transport industry is still experiencing some delays shipping goods from the EU to the UK and vice-versa, mainly due to the increased time incurred of gaining customs clearance and the additional documentation required. These delays are having a knock-on effect on our deliveries from our warehouse in the Netherlands to the UK.
Our delivery timescales have increased for the time being, but when you order on uk.Targus.com your Targus products should typically arrive to you within 5-8 days. Shipping is free on orders £50 or over.
If you have any queries, you can contact our Customer Support team on 020 7744 0330 (Mon to Fri, 9am-5pm UK time excluding public holidays) or by email.
How Can I Track My Order?
We ship our products via DPD. When your order ships, you will receive an email containing a link to your order status and shipping information, including the tracking number. If you have your tracking number to hand you can check the status of your delivery here.
What Is Your Returns Policy?
You can return your product within 30 days of receiving it for any reason at all - no questions asked. We will refund the cost of the product(s), but you may need to pay the return shipping costs. You can learn more about our return policy here.
Do Targus products come with a warranty?
We offer a limited lifetime warranty on all bags and cases. You can read about the requirements here. It protects against certain types of damage and specific parts, depending on the product type. We also offer limited warranties on tech accessories and docking stations.
Do I need to register for the warranty?
You do not need to register for the warranty.
How can I make a warranty claim?
If you need to make a warranty claim, please contact customer support by calling 020 7744 0330. If you are outside the United Kingdom please contact your nearest Targus office. If your claim falls under our warranty guidelines, we will supply a return label to ship the product and receipt to us. We review the product, replace the fault parts or provide an entirely new product, and ship your replacement item back to you. Find out more here.
Contact and Support
Where can I ask a question about my product?
For general questions about products, we recommend visiting the Online Answers page (on Targus US site) and searching for your question there. If you have a specific question, you need to create an account and log in to ask your question.
What are your contact details?
You can contact our UK office at UK 020 7744 0330. Please see our Support page for further options.
Alternatively you can email us at email@example.com.
VAT Registration Number GB 564278026.
To find contact details for all Europe, Middle East and Africa offices, please see the Contact Information page.
What Are Your Business Hours?
Targus Customer Support is open Monday to Friday from 9am to 5pm UK time (9am to 1pm on Christmas Eve and New Years Eve, closed on Christmas Day and New Years Day).