How long does shipping take?
When you order on uk.Targus.com, your Targus products should typically arrive to you within 5-7 days, but on the odd occasion deliveries may take longer, particularly during peak periods such as Christmas and Sale events. Shipping is free on orders £50 or over.
If you have any queries, you can contact our Customer Support team on 020 7744 0330 (Mon to Fri, 9am-5pm UK time excluding public holidays) or by email.
Has my order shipped?
When your order ships you will automatically receive an email alert. If you haven’t received a shipping confirmation email you can always login into your account to check your order status or click the “View your order” link in your original order confirmation email.
How do I get my tracking number?
The tracking number for your order will be available on the order status page once your order ships. You can access the order status page via the “View your order” link included in your order confirmation and shipping confirmation emails. If you have your tracking number to hand you can check the status of your delivery here.
Do you ship outside of the United Kingdom?
At this time, orders placed on uk.Targus.com can only be shipped to addresses in the United Kingdom excluding Jersey, Guernsey and the Isle of Man. For Germany, France and Spain please visit eu.Targus.com. To purchase Targus products in other countries, go to our international page and select your country.
Can I change my shipping address?
Unfortunately, you cannot change the shipping address after you submit your order. Orders with physical shipments are immediately sent to our fulfilment centre to be packaged and shipped and cannot be retrieved or changed. If your shipment is not successfully delivered it will be returned to the fulfilment centre and a credit will be made to your account.
Returns and Cancellations
What is your return policy?
For extra peace of mind when buying Christmas gifts, you have until the 18th January 2023 to return any unwanted gifts when purchased between now and the 18th December on uk.Targus.com. After this period we will revert back to a 30-day money back guarantee. For a detailed return policy please visit our Return Portal.
How do I request a return?
Please visit our Return Portal and follow the instructions. You will need your order number and the email address associated with the order, plus the SKU code or name of the product(s) you wish to return.
How do I cancel my order?
Order cancellations are only accepted on orders that have not shipped. Please note that due to the speed of order processing we may not be able to cancel your order. To request cancellation of your order please contact our Customer Support team on 020 7744 0330 (Monday to Friday, 9am to 5pm).
When will my credit appear on my credit card?
Please allow 10-14 business days for any refunds resulting from an order cancellation or return to process and appear on your credit card statement.
Do I have to pay for the cost of returning the product?
Customers returning products would be required to arrange and pay for the shipping back to our head office in the UK. Costs would vary depending on the service and carrier selected by the customer, and the location being shipped from. In some instances Targus would arrange and pay for the returns, but these would be assessed individually based on specific circumstances.